Gizmo subscriptions auto-renew by default. You can cancel the renewal at any time from the Settings page.
📝 The Manage Subscription option only appears if you subscribed on the website. If you subscribed through Apple or Google, you won't see it, you'll need to manage your subscription through the App Store or Google Play instead. Scroll down to see those options.
Go to Settings and tap Manage subscription. This shows your current plan, price and renewal date, with two options: Manage subscription and Cancel subscription.
Managing your subscription
Tapping Manage subscription takes you to our secure billing portal, where you can:
View your current plan, price and next billing date
Update your existing payment method, or add a new one
Update your billing information, including your billing email
View your invoice history and download receipts
Cancelling your subscription
Tap Cancel subscription.
Confirm you want to cancel. You can optionally tell us why you're leaving, then tap Cancel anyway. If you'd rather keep your subscription, tap Keep subscription instead.
After cancelling you will still have Unlimited until the end of your subscription period. When that time passes, your account will automatically revert to the Basic plan.
If you subscribed on an Apple device
Open Settings on your iPhone/iPad
Tap your Apple ID (your name at the top)
Tap Subscriptions
Select the Gizmo subscription from the list
Choose the option to Cancel Subscription
Alternatively, you can cancel through the App Store:
Open the App Store app on your iPhone or iPad.
Tap your profile icon in the top-right corner.
Select Subscriptions.
Find the Gizmo subscription and follow the prompts to cancel.
Requesting a refund from Apple
If you believe you are eligible for a refund after cancelling, you can request one through Apple:
Visit Apple’s refund request portal by searching for "Apple request a refund" in your browser.
Follow the on-screen instructions to submit your refund request.
Note: Refunds and cancellations for subscriptions purchased via the Apple App Store are managed solely by Apple, not Gizmo support. Cancellations take effect according to Apple’s billing terms, and you will retain access until the end of the current billing period.
If you subscribed on an Android device
Open the Google Play Store app on your device
Tap your profile icon in the top-right corner and select Payments & Subscriptions > Subscriptions
Select the Gizmo subscription
Choose the option to cancel it
Requesting a refund from Google Play
If you need a refund after cancelling, follow these steps:
Visit Google Play’s refund request page by searching for "Google Play refund request" in your browser.
Follow the instructions provided to submit your refund request.
Note: Refunds and cancellations for subscriptions purchased via Google Play are managed solely by Google, not Gizmo support. Cancellations take effect according to Google Play’s billing terms.
Unexpected charges?
If you see any unexpected charges, please get in touch. Our team will be able to look into this for you.
Note: Subscriptions purchased through the Apple App Store or Google Play are billed and managed by the respective app stores. Gizmo Support cannot cancel these subscriptions on your behalf. Refunds are subject to the policies of the app store where you purchased the subscription.
⚠️ Deleting your Gizmo account does not automatically cancel active subscriptions. You will need to cancel your subscription before deleting to avoid future charges.
If you have any other questions, please get in touch using the button below!