If your Streak doesn't look right (a day is missing, your count didn't go up, or it broke when you're sure you studied), here's what to check.
Check you used a mode that counts towards Streaks
Streaks are only updated when you answer questions. Flashcards only mode doesn't count, as you're self-marking rather than being tested.
Modes that count: Memorise, AI Tutor, Gizmo Live, and Practice test.
Check your daily question target was met
You need to answer a minimum number of questions each day to register a Streak day. Check your Progress section to see your current Streak level and the number of questions required.
A Streak Freeze may have been applied
If you missed a day but your Streak didn't break, a Streak Freeze was automatically applied. You'll see a frozen icon on that day in your Streak calendar. This is working as intended. Your Streak is still intact!
Can I fix a broken Streak?
Yes. If you have Streak Repairs in your inventory, you can use one to restore a broken Streak. Open your Streak History (tap anywhere on the Streak calendar) and tap the missed day to apply a repair.
See What are Streak Repairs? for more.
It still looks wrong
If none of the above explains it, get in touch with our Support team and we'll take a look. Please include the date(s) affected and a screenshot of your streak calendar if you can.